Louco Help Center

Louco is a platform for discovering events tailored to your music taste and interests.

Find concerts, festivals, club nights, and cultural events in your area.

Louco does not sell tickets. Ticketing is handled by external partners.

Yes. Louco is free for private users.

Creators can sign up for free and may need a paid plan to publish or promote events.

1. Download the Louco app or visit the Louco website.
2. Tap or click Sign Up.
3. Choose Email, Google, Apple, or Spotify.
4. Complete your profile details.
5. Verify your email if using email registration.

Louco supports email login and available social login methods such as Google, Apple, and Spotify when enabled for your account.

You can access supported Louco features on the web, while the mobile app gives the best experience for personalized event discovery and notifications.

Start by setting your interests, choosing your location, and browsing the personalized feed or search results.

Louco shows events through personalized event discovery, not a global list.

Where events can appear

• Personalized event feed
• Search results
• Category and subcategory views
• Similar events on event detail pages

Event discovery is influenced by

• Event type, category, and location
• User interests and behavior
• Event quality and media completeness
• Promotion and visibility tools, if used

Event visibility depends on relevance, event quality, location, timing, category fit, and whether the organizer uses promotion tools.

Louco is an event discovery and event management platform, not a ticketing provider.

When you tap Buy Ticket, Louco shows the available ticket providers so you can compare prices and availability.

• Louco powered by Weeztix
• Eventim
• Ticketmaster
• Reservix
• myticket.de

Louco events are created or managed in Louco. Partner events are discovered through integrated providers and may send you to the partner for ticketing or final details.

No. Louco helps you discover events and compare ticket options, while purchases are completed through ticketing partners.

Events can be discovered through the main feed, search, or by browsing categories.

• Use the personalized feed based on your music taste
• Search by artist, genre, venue, or location
• Browse events by category like music, culture, and nightlife
• Follow creators to see their events

• Music genre
• Date and time
• City and location
• Event type
• Price range

Filters help narrow down events that match your preferences.

1. Find an event you are interested in.
2. Tap the Save button on the event card.
3. Access saved events from your profile.

Open an organizer profile and use the follow action to see more of their upcoming events in your discovery experience.

Yes. Contact Louco support with the event link and the details that appear incorrect so the team can review it.

Invitations on Louco allow you to invite specific people to your event and manage who has access.

How guests are invited

• Invite Louco members by username
• Invite guests via email
• Upload a CSV list for bulk invitations
• Add optional personal messages

Secret Events are invitation-only events that are not publicly discoverable.

• They do not appear in the personalized event feed
• They are hidden from search results
• They are excluded from category listings
• They are accessible only via invitation or private link

Only invited guests, approved recipients, or people with an authorized private link can access a Secret Event.

Guest forwarding depends on the event settings chosen by the creator. Some invitations are personal and cannot be shared.

1. Open your account settings.
2. Navigate to Profile.
3. Update your name, bio, profile picture, or location.
4. Save your changes.

Yes. You can update your public profile details from profile settings, subject to username availability and platform rules.

1. Go to account settings.
2. Select Notifications.
3. Choose email, push, and in-app preferences.

Use the password reset option on the login screen and follow the link sent to your registered email address.

Account deletion can be requested from account privacy settings or through Louco support, subject to legal retention requirements.

No. Louco is not a ticket provider.

All ticket sales, payments, refunds, and ticket delivery are handled by external ticketing partners.

Tickets are purchased through the ticketing partner linked to the event.

• Weeztix
• Eventbrite
• Ticketmaster
• Other integrated ticketing platforms

Ticket delivery is handled by the ticketing partner where the purchase was completed.

Check your inbox and spam folder first, then contact the ticketing partner with your order details.

Refunds are managed by the ticketing partner according to their terms and the event organizer's policy.

The ticketing partner or event organizer will provide cancellation and refund instructions for purchased tickets.

Invoices and payment receipts are usually available from the ticketing partner that processed your order.

1. Check that you are using the correct login method.
2. Try resetting your password.
3. Clear browser cache or app data and try again.
4. Contact support if the issue persists.

Louco Support

support@louco.com

Support is available in English and German. Response time is typically 24-48 hours.

Louco support helps with account access, profile issues, app behavior, event discovery, and Louco platform questions. Ticket purchases, refunds, and delivery are handled by ticketing partners.

Check that your email or phone number is correct, wait a few minutes, and request a new code if needed.

If you no longer have access to your previous login method, contact Louco support so the team can help verify your account.

Louco collects account, profile, event interaction, and device information needed to provide personalized event discovery and platform functionality.

No. Louco does not sell personal data.

You can request or delete your data through Louco support and account privacy settings, subject to legal retention requirements.

Louco may restrict or suspend accounts that violate platform rules, safety policies, legal requirements, or terms of service.

Louco is an event creator platform for organizers to create, manage, and promote live events.

From concerts and club nights to sports, business, culture, and invitation-only events.

Getting started on Louco is free. Registration is free, and creators can publish events for free during their first month if the event takes place within the next 30 days.

Apply for the creator role in your Louco account, complete your creator profile, and submit the required business or organizer information for review.

Creating an event on Louco is fast and works almost the same on mobile and web.

• Choose Public Event or Secret Event
• Upload cover image or video
• Add title, description, date, location, and category
• Save as draft or publish

Louco prioritizes relevance over raw reach, so event visibility is influenced by user interests, event quality, category fit, timing, location, and promotion tools.

Louco offers creator subscription plans for continued publishing after the free month, with billing and plan access managed from your creator settings.

Louco Tokens are platform rewards that creators can earn and use to reduce subscription costs and unlock benefits inside the creator ecosystem.

Check that required fields are complete, media meets quality requirements, and your subscription allows publishing. If it still fails, save as draft and contact support.